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About Crosell & Co.
Crosell & Co. T: 1-312-266-4500
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www.crosellandco.com
25 East Huron St.
Chicago, IL 60611
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Hours:
Monday: 10 to 7
Tuesday: 10 to 7
Wednesday: 10 to 7
Thursday: 10 to 7
Friday: 10 to 7
Saturday: 10 to 7
Sunday: 12 to 6



Bridge page Crosell & Co. product catalog on Bridge

ordering

To place an order just make your selection, fill your shopping cart and check out. Or call us at 1-312-266-4500 during our normal business hours. Our skilled representatives will be happy to assist you.

Order ConfirmationAfter placing your order you will be sent an order confirmations via e-mail.

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payment

Sales Tax There is a 10.25% sales tax on orders shipped to Illinois addresses. Tax is charged on shipping charges when the item is shipped to an Illinois address. All other states are tax exempt.

Forms of PaymentVisa, Mastercard, Discover and American Express

Privacy

When checking out, the information we ask you, such as your name, address, billing address, credit card information, and email, is required to complete the order.

Please click here to learn more about our privacy policy and terms.

If you have any questions or concerns about our privacy policy, please e-mail us.

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shipping & delivery

Shipping fee is 8% of the order total (excluding tax) plus $8.00. This excludes furniture, rugs, etc.

We ship purchases via UPS. Please allow 6 - 8 business days from the date of confirmation of receipt of your order for delivery of in-stock items. In case the item is out of stock or if there is any other cause of delay we will notify you by e-mail, providing you with an estimated delivery time.

In order to avoid confusion, please note the following:

  • We DO NOT ship on Saturday, Sunday, Monday and orders placed after 3:00 pm on Friday will not be processed and shipped until the following Tuesday.
  • Hawaii, Alaska & International Shipments: We are pleased to ship internationally and the shipping charges are determined on an individual basis. Since shipping costs vary based on location, we request that before placing the order, call 1-312-266-4500 to receive an estimate shipping cost to confirm you do indeed want to proceed with the order. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the shipping and an e-mail will be sent informing you this along with the actual cost of shipping.
  • Any customs or duty charges are the responsibility of purchaser and/or recipient.

Express ShippingIf you need express shipping, please call 1-312-266-4500 to request a rush order. At this time, we will give you an estimated price for One Day Express and Two Day Express and ask if you would still like to proceed. The orders must also be placed before 1pm (EST) for next day shipping. Once the item has been packaged and shipped, another transaction will be placed on your credit card with the exact amount of the express shipping and an e-mail will be sent informing you of this transaction along with the actual cost of shipping.

Delivery Surcharges ($)Because furniture, rugs and other large items are bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have a delivery surcharge; we will e-mail you informing you of this extra charge.

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special services

Personal Shopping Personal Shoppers are pleased to assist you in making the best choices for your own home and gifts for others.

Bridal Registry At Crosell & Co., we pride ourselves on providing brides-to-be with a unique experience and special individual attention. Please call for a consultation with our Bridal Registrar. You are also invited to create your registry online here

Gift Cards & CertificatesGift certificates may be purchased in any denomination and are in many cases the best gift you can give to the friend who has everything. Purchase a gift card here

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merchandise pricing & availability

We hope you will understand that with all the efforts we make to have our items correctly priced and have their stock quantity up-to-date, occasionally this information may be incorrect.

If the stock quantity is mismarked and we do not have the item in-stock, we will notify you of this. At this point, you can choose to keep or cancel the order. If you choose to keep the order please be aware that it usually takes anywhere from 4-6 weeks to receive.

If a product's price is higher than our website's stated price (aka our website has the wrong price for an item), we will cancel your order and notify you of this cancellation. You are more than welcome to purchase the item again at the correct price.

As shown on the site, an out-of-stock item can be ordered and is estimated to take 4-6 weeks to receive. Please note that there are a handful of brands that we do not keep in-stock due to the large amount of inventory. These brands will take extra time to ship out and the stock shown for these brands does not reflect our in-store stock but rather their availability.

We reserve the right to cancel any order we receive at our discretion. The full amount charged will be credited back to your account.

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returns & exchanges

We hope you will love your selection. If for any reason you wish to send it back, we accept returns of unused items within 30 days of receipt of the package. The merchandise amount of your original purchase will be refunded to you, excluding any shipping charges. Import merchandise, special-order merchandise, sale and personalized items are not returnable - so take special care when giving instructions for special orders and personalization.

A gift can be returned for exchange only.

All sales final on special orders.

Return the product to: 25 East Huron St., Chicago, IL 60611 (please keep your receipt should you need to track your package). Remember to insure it for full value. The customer remains responsible for both outgoing and incoming shipping charges. Shipping and handling charges are non refundable. Shipping and handling charges will be applied to all exchange orders.

Your credit card will be credited for the price of the merchandise and any taxes when we have received and processed your returned item. Please note that credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow one to two billing cycles for the refund to appear on your statement.

For other information on returns, please call 1-312-266-4500.

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damaged goods policy

We trust your package has arrived safely. Please check all items for possible shipping damage. If any damage has been found, retain all original packing materials and cartons. Claims must be made within 10 work days to the carrier: UPS: 800-742-5877.

Shipping and carrier have no legal obligation to honor your claim unless you follow these procedures. If items are to be returned to us please repack merchandise exactly as received.

We are willing to assist you in every possible manner in collecting claims for loss or damage, but this willingness on our part does not make us responsible for collections of claims.

Should an item be damaged during shipment because of an error or mishap on the part of the shipping agent, we are not responsible for replacing said item.

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About Crosell & Co.

A fresh approach to your home and lifestyle where you
will find truly unique, artisan driven products for your home. We are your source for Juliska, MacKenzie-Childs, Vietri, Michael Aram, Simon Pearce, and Pillivuyt just to name a few.

We also carry many lines in our stores that are not represented on our web site at this time, but we are working on it! Please contact the store for Match Pewter from Italy, Mariposa sandcast recycled aluminum, Le Jacquard Francais linens from France, Vagabond House pewter and so much more. You will find Swarovski crystal embellished stemware and accessories from Alan Lee, embellished dinner china from Prouna and Richard Ginori, hand crafted glass serving pieces from California based Annie Glass, hand made pottery from England's Emma Bridgewater and Mary Rose Young, Italian pewter and glassware from Arte Italica, Claude Dozorme cutlery from France, and so much more.

Shop here online, call us or visit our beautiful boutique in Chicago - we are now located on the Magnificent Mile in the Shops of 900 N. Michigan Avenue, Level 5. If you don't see the item you are looking for online, we can easily order it for you. Please e-mail or contact us for details and special orders. We gladly offer free gift wrap and can ship anywhere.

Crosell & Co. provides the perfect backdrop for inspiration, learning and exploration in modern-day gracious living. We want to offer you the finest selection, the friendliest service and welcome your comments and suggestions. Have fun shopping!

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Crosell & Co. is the right place to find that perfect, unusual, fabulous piece for your table, home décor or special gift. There's an eclectic mix of original, artist designed items whether your taste is traditional classic elegance, whimsical or today's cutting edge, Crosell & Co will have something for you.

As a trained interior designer, Dianne Crosell's vision was to open a store with a friendly staff, a commitment to customer service and a beautiful selection of products in a variety of styles and prices to meet the discerning customer's gift giving needs. Every item in the store is hand selected for it's quality, beauty and function and we seek out the best products available. We travel extensively to find the newest products and trends from the major design centers in New York, Paris and London as well as alternative sources from small artisans locally, around the country and Europe. Many of our products are not mass-produced and the artists we work with use the finest materials including porcelain, hand-blown glass, 22 kt gold, Italian pewter, and fine textiles from around the world..

It's all in the details - our Bridal registry program allows the bride and groom to find their signature style and register for gifts they will cherish for a lifetime. Today's brides and grooms are sophisticated and have a sense of what they want. We offer a well edited selection of dinnerware, glassware, and accessories that can be customized for each individual couple's lifestyle. We provide our registrants and their family and friends with the highest level of service, advise and attention that our customers value including complimentary gift wrap for all bridal gifts.

The web site is the newest addition to Crosell & Co. and we are proud to offer some of the products we have available in the store to you. Please take a moment to discover all that our online store offers. We will be updating the site continually with new items so please come back and visit. If you don't find what you are looking for on the site, just give us a call at the store where we can help you find everything from the perfect hostess gift to a new set of dinnerware - and anything can be wrapped and shipped for you! Each individual will get personal attention - we are happy to discuss your needs and assist you in bringing your vision to life.

Crosell & Co. is a fresh approach to your home and lifestyle - you will find the truly unique, refined, and best in home entertaining and décor.

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